Step-by-step guide
Check prerequisites
Plan: Plus or Max
Role: Administrator
Availability: Centralized user management with at least two companies
Note: You only see users from companies where you have admin rights.
Select an inactive user
Open Settings → User management in Centralized user management.
Set the filter Status = Inactive.
Click the user you want to reactivate.
Prepare reactivation
Candis shows the user’s former companies. Select the companies where you want to reactivate the user.
Candis displays the former roles per company for your reference.
Candis restores Name, Email address, Profile picture, and Language.
Tip: Adjust roles per organization after reactivation: Open organization → Edit user.
Note (mixed activity): A user can be globally Inactive but still active in individual companies (e.g., after deactivation without centralized user management). Candis lists these already active compnaies for transparency; you cannot deselect them.
Reactivate
Click Reactivate and confirm.
Candis reactivates the user in the selected companies.
The user then appears under Status = Active in the centralized user list.
Examples
Returning to the company: Reactivate a user in all former companies, then adjust roles per company.
Fix a misclick: Reactivate a mistakenly deactivated user and review data and roles.