When does an email import fail?
Candis automatically receives documents via the Candis inbox email address. If an incoming email contains attachments in an unsupported file format – for example .zip archives or spreadsheet files – Candis cannot process the document. In this case, Candis marks the email with the status Warning.
Note: Candis only supports PDF files as attachments. Emails without attachments or with unreadable file formats result in a warning.
Step 1: Identify the warning in the dashboard
As soon as an email cannot be processed, Candis displays a warning message in the Dashboard. This warning message notifies you that there are entries in the email inbox that require your attention.
Click the warning message in the Dashboard to navigate directly to Settings > Email Inbox.
Step 2: Open the email inbox
You can also navigate to this area manually:
Open Settings in the left navigation.
Select the Email Inbox section.
Switch to the Incoming Documents tab.
The email inbox shows you all emails that Candis has received via your Candis inbox address.
Step 3: Filter for failed emails
The overview shows all incoming emails with their respective status:
Use the Show all dropdown menu to filter the view by status. Select Warning to display only failed email imports.
Tip: You can also search the list by subject or sender to find a specific email.
Step 4: View the reason for the failed import
Click on an email with the status Warning to open the detail view. There you can see why Candis could not process the email – for example:
The attachment is in an unsupported file format.
The attachment is corrupted or cannot be read.