This article explains what to do if the Candis support chat isn't visible in your browser. In most cases, your browser's pop-up blocker is blocking the support chat. Disable the pop-up blocker for Candis to regain access to the support chat.
Google Chrome
Open Chrome on your computer.
Click the three dots menu (⋮) in the upper right corner and select Settings.
Scroll down and click Privacy and Security.
Click Site Settings.
Scroll down to the Permissions section and click Pop-ups and Redirects.
Toggle the switch from Blocked (recommended) to Allowed. To allow pop-ups only for Candis, click Add next to Allow and enter https://my.candis.io.
Mozilla Firefox
Open Firefox on your computer.
Click the three lines menu (≡) in the upper right corner and select Settings.
Select Privacy & Security from the menu on the left.
Scroll down to the Permissions section and uncheck Block pop-up windows.
Click Exceptions and enter the address https://my.candis.io to allow pop-ups specifically for this site.
Apple Safari (Mac)
Open Safari on your Mac.
Click Safari in the menu bar and then Settings.
Switch to the Websites tab.
Click Pop-up Windows in the sidebar.
Next to the address https://my.candis.io, select Allow from the dropdown menu.
Microsoft Edge
Open Edge on your computer.
Click the three dots menu (…) in the upper right corner and select Settings.
Click Cookies and Site Permissions.
Scroll down to Pop-ups and Redirects.
Toggle the switch from Block (default setting) to Off, or add the address https://my.candis.io to the allowed sites to enable pop-ups only for Candis.
Opera
Open Opera on your computer.
Click the Opera menu in the upper left corner and select Settings.
Click Privacy & Security.
Scroll down to Pop-ups and select Allow pop-ups, or add the address https://my.candis.io to the exceptions.
Pop-up blockers on managed devices
Note: If the device you're using belongs to your employer and is managed by an IT department or network administrator, you might not have the permissions needed to change the pop-up blocker settings yourself. In this case, ask your network administrator or IT department to allow pop-ups for the address https://my.candis.io. This restores your access to the Candis support chat.