In this article, you learn how to confirm your sign-in to Candis in the browser by push notification in the Candis app. You also learn what to do if the notification does not arrive. For an overview of all 2FA methods, see the article Set up and use two-factor authentication.
How two-factor authentication with the Candis app works
Two-factor authentication (2FA) protects your sign-in with email address and password with a second factor. With the recommended method, Candis sends a push notification to the Candis app on your smartphone.
As soon as you use the Candis app and have signed in there once, Candis automatically activates sign-in by push notification as the second factor. You do not need to change any additional setting in Candis.
Requirements
To confirm your sign-in in the browser by push notification, you need the following:
You have installed the Candis app on your smartphone.
You use at least version 2.1 of the Candis app.
You have signed in to the Candis app once with your email address and password.
You have access to your smartphone when you sign in to Candis in the browser.
You have enabled push notifications for the Candis app in your smartphone settings.
Confirm your sign-in in the browser with the Candis app
Open my.candis.io in your web browser.
Enter your email address and password. Candis shows “Waiting for your approval” in the browser.
Tap the push notification on your smartphone. It reads “Confirm login. A sign-in request is waiting for your confirmation. It expires in 5 minutes.”
In the Confirm login attempt area, check the details. The Candis app shows:
the message “We received a request to log in to the Candis account: example@candis.io. Tap here to confirm or reject it.”
your first and last name
the browser with operating system, e.g., “Chrome (Mac OS X).”
Tap Confirm if the details match your sign-in. Candis completes the sign-in in the browser automatically.
The request expires after 5 minutes. Start the sign-in again if it has expired.
You can save 2FA on the device you are using for 14 days. You can find the instructions under Save two-factor authentication for 14 days.
Security: Tap Reject if you did not trigger the displayed sign-in attempt. This prevents someone else from signing in with your credentials. Then reset your password with Forgot password (you can find the instructions under Forgot password).
Alternative method if your smartphone is not available
If you do not have access to your smartphone or the Candis app, use an alternative method. You can find the steps under Use an alternative method.
If you lost or replaced your smartphone, you can find solutions under Smartphone lost or replaced.
Tip: Use this alternative only if you cannot use the Candis app right now. Sign-in by push notification remains the recommended method.
Check your 2FA method and last app sign-in in your profile
In your profile, you can check which 2FA method is stored for your user account. You can also see your last sign-in to the Candis app there.
Click your name at the bottom left and select My profile.
Check the stored 2FA method in the Account security area.
Check the time of your last sign-in to the Candis app.
Check app usage in user management
As an admin, you can check in user management which users already use the Candis app.
Open User management.
Look for the team member you want.
Look for the app icon next to the team member. The app icon shows that the team member already uses the Candis app.
Invite users to the Candis app
As an admin, you can invite individual or all team members to the Candis app.
Open user management.
Move your mouse pointer over the team member you want.
In the menu that appears, click Invite to app.
Confirm the invitation in the pop-up.
In the pop-up, you can alternatively invite all team members at once to the Candis app.
Use the Candis app to display credit card details
If you have set up the Candis app and signed in there, Candis also uses the app to securely display credit card details. When you want to display credit card details in the browser, Candis sends a request to the Candis app. You confirm the request in the app and then see the credit card details in the browser.
Frequently asked questions
Click a question to expand the answer.
What can I do if I do not receive a push notification?
What can I do if I do not receive a push notification?
Open the Candis app manually, check your internet connection, and make sure push notifications are enabled. You can find all steps under No push notification received.
Can I send the push notification again?
Can I send the push notification again?
Click Send again if Candis shows this option on the sign-in page. Otherwise, start the sign-in again or click a different method under “Or try another way.”
What can I do if the sign-in request has expired?
What can I do if the sign-in request has expired?
The request expires after 5 minutes. Start the sign-in in the browser again. Candis sends you a new request. Confirm only the newest request.
Can I sign in without the Candis app?
Can I sign in without the Candis app?
If you do not use the Candis app yet, you can use another available 2FA method. 2FA with the Candis app is available as soon as you have signed in to the Candis app once.
What can I do if I lost or replaced my smartphone?
What can I do if I lost or replaced my smartphone?
Install the Candis app on your new smartphone and sign in with your email address and password. After that, Candis activates sign-in by push notification automatically. If you need to sign in in the browser before the Candis app is set up, you can find the process under Smartphone lost or replaced.