When to report an invoice
Report an invoice when there's a concrete indication of fraud, for example:
A known supplier's bank details changed on short notice, without prior notice or coordination.
A payment request comes across as unusually urgent
Simply not knowing who a supplier is doesn't count as a reason to report — that happens often in day-to-day business and isn't, on its own, a sign of fraud.
Tip: For more on the automatic check, see IBAN Risk Check: Identifying and reviewing risky IBANs.
How to report a suspicious invoice
Open the affected invoice.
Click the More menu in the bottom right.
Select Report suspicious invoice.
Check the displayed IBAN and enter a concrete reason in the What looks unusual about this invoice? field.
Select Report invoice.
What happens after you report
The invoice is reviewed.
Approval is blocked — for this invoice and any other invoices with the same IBAN, both in your organization and in every other organization within your company.
If the suspicion is confirmed, Candis reviews the IBAN and may add it to the risk database. This benefits all Candis customers: other invoices with this IBAN then automatically trigger an IBAN Risk Check error.
Note: A report flags an IBAN as a risk, not as confirmed fraud. Every report is reviewed before an IBAN is added to the risk database. Only invoices with the exact same IBAN are blocked — not all invoices from the supplier in general.