In this article, you learn how to accept your invitation to Candis and sign in for the first time — with an email address and password or with single sign-on (SSO). If signing in does not work, you can find solutions in the article Resolve sign-in issues.
Requirements for your first sign-in
For your first sign-in, you need:
an invitation to a Candis company
access to the email address Candis sent the invitation to
a current web browser (details in the article Technical requirements for Candis)
Your role in Candis has no effect on registration. After registration, your assigned role determines which areas and functions you can use in Candis.
Note: If your company uses SSO, you sign in through your company's SSO provider. In this case, depending on the configuration, you do not necessarily need a separate Candis password.
Requirements for a secure password
Your Candis password must meet the following requirements:
at least 12 characters
at least one uppercase letter
at least one special character
Candis shows you which requirements your password already meets while you set it.
Tip: Use a password manager to create a random, unique password. Do not use your Candis password for other applications or user accounts. Save the password directly in the password manager — this helps you avoid failed sign-in attempts.
Accept the invitation and complete registration
In the inbox of the email address Candis sent the invitation to, look for the invitation from no-reply@candis.io. Check your spam folder if you cannot find the invitation in your inbox.
Click Accept invitation in the invitation email.
Confirm your email address.
Choose the sign-in method your company has set for you:
Set a Candis password that meets the requirements for a secure password if you sign in with an email address and password.
Sign in with the SSO provider offered if your company uses SSO.
Complete the registration.
Confirm two-factor authentication if Candis asks you to during your first sign-in. Learn more in the article Set up and use two-factor authentication.
Note: The invitation is valid for 7 days and applies to the email address Candis sent it to. For any other address, you need a separate invitation — ask your admin in this case.
Invitation not received or expired
If you cannot find the invitation or waited longer than 7 days, ask an admin to send the invitation again. Instructions for admins are under Registration of users.
Contact Candis support at support@candis.io if the invitation still does not arrive after it was sent again.
Sign in with email address and password
Open my.candis.io in your web browser.
Enter the email address of your Candis user account.
Enter your Candis password.
Confirm the sign-in with a two-factor authentication method that Candis shows for your user account.
Select the company you want if you belong to more than one Candis company.
Tip: If you regularly open the same company, save its address as a bookmark in your browser.
Sign in with single sign-on
SSO lets you sign in through your company's central provider. The SSO provider manages your credentials and, depending on the configuration, its own additional authentication factor.
To sign in with SSO:
Open my.candis.io in your web browser.
Enter your email address or select the SSO sign-in offered — Candis redirects you to your company's SSO provider.
Sign in with the credentials of the SSO provider.
Complete an additional security check from the SSO provider if one is required.
After the successful SSO sign-in, Candis opens your user account.
Note: When you sign in with SSO, Candis does not ask for separate two-factor authentication — the SSO provider handles authentication.
If the SSO sign-in does not work, the section Single sign-on login does not work helps.