We hate to let you go, but in this article we explain in more detail how you can cancel the Candis service.
Within the Money-back guarantee
Within the Money-back guarantee, you can cancel your Candis account with immediate effect without giving any reason. We will refund your money without any ifs and buts. If you cancel your account during the test phase, please back up all your data, as we will irrevocably delete your account and all your data on the same day.
After the Money-back guarantee
Our notice periods vary depending on the payment method.
Our notice period for monthly payments is four (4) weeks to the end of the month.
In the case of an annual payment method, the notice period is two (2) months before the contract is renewed.
We may receive your notice of termination without giving reasons. Your data will be deleted on the following day upon request, otherwise the data will be stored for you for 10 years.
Use of other services via Candis (e.g. GetMyInvoices)
If you use other services from our partners that are charged through us, your termination will also affect these services. We will then cancel these services. If you wish to continue using the services, please let us know in good time.
How to cancel
You can send us your notice of termination via chat and e-mail to support@candis.io. You will then receive a confirmation by e-mail.
The entire Candis team is constantly striving to offer you a comprehensive tool to simplify your preparatory accounting. If something does not meet your requirements or if you have any problems, our support team will be happy to help you!
Further information can also be found in our General Terms and Conditions.