Please use our customer portal for this.

Here you can

  • change your payment data,

  • change your billing address incl. VAT-ID,

  • view invoices.

The customer portal is set to the e-mail address at the time of registration.

If you do not know which e-mail address you are using, we will be happy to help you. If you have any questions about payments and invoices, please contact our billing team:

  • Via the conversation button in the lower-left corner of the screen on my.candis.io,

  • or by email to billing@candis.io.

Did this answer your question?