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How to contact the Candis Support
How to contact the Candis Support

You didn't find what you were looking for in the Help Center? Tell us about your problem!

Thomas Heudecker avatar
Written by Thomas Heudecker
Updated over a week ago

We are happy to help you with any questions you may have about Candis.

You can reach us Monday to Friday from 8 am to 6 pm:

  • send us an email to or

  • start a new conversation with our chat service (the speech bubble at the bottom left of the screen) or

Tip: Attach one or more screenshots to your message, so we can immediately start analyzing the problem and provide you with a solution as quickly as possible โž” this can also be done directly via chat ๐Ÿ˜ƒ.

Telephone support:

Everyone has already experienced it:

You contact a hotline, wait for what feels like an eternity and in the end you are connected to the wrong employee or the problem cannot be solved directly.

Since your and our time is precious, we do not offer a direct hotline. Nevertheless, telephone support for more complex issues is no problem!

Please contact us through the channels described above and describe your issue as precisely as possible. We may also have short written queries to make our appointment as productive as possible.

After that we will make an appointment. This can usually take place on the same day or the following day.

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