Looking to access older data stored in Candis — for example, invoices or documents from before your contract ended or before a specific date? As a former Candis customer, there are two possible scenarios depending on the decision made when your contract ended.
Scenario 1: Your data is still available
If you chose to keep your data when your contract ended, we deactivated all users in your Candis account except one. That remaining user still has access to the archive and can view and export documents at any time.
You remember the email address?
Use the forgot password function on the Candis login page to reset your password. You can then log in as usual and access your archive.
You don't remember the email address?
No problem — just get in touch with us. We'll look up the email address on file so you can regain access.
Scenario 2: Your data was deleted
If you chose not to keep your data when your contract ended, it was permanently deleted. Unfortunately, recovery is not possible.