Candis

To ensure that you can access the Candis support chat, you may need to disable the pop-up blocker in your browser. Here is a detailed guide on how to do this for the most common browsers:

Click on the three dots menu (⋮) in the upper right corner and select Settings.

Scroll down and click on Privacy and Security.

Scroll down to the Permissions section and click on Pop-ups and Redirects.

Toggle the switch from Blocked (recommended) to Allowed. To allow pop-ups only for Candis, click on Add next to Allow and enter <code>https://my.candis.io</code>.

- Open Chrome on your computer.
- Click on the three dots menu (⋮) in the upper right corner and select Settings.
- Scroll down and click on Privacy and Security.
- Click on Site Settings.
- Scroll down to the Permissions section and click on Pop-ups and Redirects.
- Toggle the switch from Blocked (recommended) to Allowed. To allow pop-ups only for Candis, click on Add next to Allow and enter <code>https://my.candis.io</code>.

Click on the three lines menu (≡) in the upper right corner and select Settings.

Select Privacy &amp; Security from the menu on the left.

Scroll down to the Permissions section and uncheck Block pop-up windows.

Click on Exceptions and enter the URL <code>https://my.candis.io</code> to allow pop-ups specifically for this site.

- Open Firefox on your computer.
- Click on the three lines menu (≡) in the upper right corner and select Settings.
- Select Privacy &amp; Security from the menu on the left.
- Scroll down to the Permissions section and uncheck Block pop-up windows.
- Click on Exceptions and enter the URL <code>https://my.candis.io</code> to allow pop-ups specifically for this site.

Click on Safari in the menu bar and then on Settings.

Click on Pop-up Windows in the sidebar.

Next to <code>https://my.candis.io</code>, select Allow from the dropdown menu.

- Open Safari on your Mac.
- Click on Safari in the menu bar and then on Settings.
- Switch to the Websites tab.
- Click on Pop-up Windows in the sidebar.
- Next to <code>https://my.candis.io</code>, select Allow from the dropdown menu.

Click on the three dots menu (…) in the upper right corner and select Settings.

Click on Cookies and Site Permissions.

Scroll down to Pop-ups and Redirects.

Toggle the switch from Block (default setting) to Off, or add <code>https://my.candis.io</code> to the allowed sites to enable pop-ups only for this site.

- Open Edge on your computer.
- Click on the three dots menu (…) in the upper right corner and select Settings.
- Click on Cookies and Site Permissions.
- Scroll down to Pop-ups and Redirects.
- Toggle the switch from Block (default setting) to Off, or add <code>https://my.candis.io</code> to the allowed sites to enable pop-ups only for this site.

Click on the Opera menu in the upper left corner and select Settings.

Scroll down to Pop-ups and select Allow pop-ups, or add <code>https://my.candis.io</code> to the exceptions.

- Open Opera on your computer.
- Click on the Opera menu in the upper left corner and select Settings.
- Click on Privacy &amp; Security.
- Scroll down to Pop-ups and select Allow pop-ups, or add <code>https://my.candis.io</code> to the exceptions.

If the device you are using is managed by an IT department or a network administration, you might not have the necessary permissions to change the settings of the pop-up blocker yourself. In this case, your network administrator or IT department can grant access to the Candis support chat by allowing pop-ups for the specific URL <a href="https://my.candis.io/" target="_blank" rel="nofollow noopener noreferrer">https://my.candis.io</a>.