All team members must authenticate themselves with a second factor when logging into Candis. In addition to a password with at least 12 characters, we want to ensure that YOU are really attempting to log in.
We currently offer three two-factor authentication methods:
NEW and recommended: Authentication via authenticator app on the mobile phone
Authentication via SMS via mobile number
Authentication via email
The 2-factor authentication does not apply as soon as you use Google Single Sign-On (SSO) to log in.
Two-factor authentication via authenticator app on mobile
In addition to two-factor authentication via email or SMS, we offer two-factor authentication via an authenticator app. With this we offer you another, simple method to ensure the protection of our application and your data.
How it works:
1. Preparation:
If you don't already have an authenticator app on your phone, download an app such as Google Authenticator via the Google Play Store or the Apple App Store, or Microsoft Authenticator (link to Google Play and Apple App Store). The two-factor authentication via authenticator app also works with other authenticator apps.
2. Initial setup:
Log in to Candis.io with your email and password. If you've already enabled two-factor authentication via email or SMS, you may need to enter the code you received.
Now go to your profile. Under “Account Security” you will find “Authenticator app”. Click the "Add" button.
Open your authenticator app on your phone and select the “Scan a QR code” option or similar. Now scan the QR code that appears in the pop-up on your computer screen. Enter the 6-digit code provided by your authenticator app on your phone. Please note that the app generates a new code every 30 seconds.
That's it! The setup of the two-factor authentication via authentication app is successfully completed. You can now close the pop-up window. The Authenticator app method will appear in your Profile.
A renewed authentication via authentication app is only necessary if you log out of Candis and then log in again. If Candis remains open, you only have to enter a code again after 2 weeks.
Two-factor authentication via SMS
We will send a 6-digit code via SMS, which you simply enter in candis.io after entering your email and password. The code is only valid once and only for 15 minutes.
The code is only necessary if you log out of Candis and then log back in. If Candis remains open, you only have to enter a code again after 2 weeks.
Two-factor authentication via email
If you have chosen this method, we will send a 6-digit code via email, which you simply enter when you log in. The code is only valid once and only for 15 minutes.
The same applies here: The code is only required if you log out of Candis and then log back in again. If Candis remains open, you only have to enter a code again after 2 weeks.